Privacy Policy

Last updated: June 2025

1. Introduction

MonitorPulse is a product of LiquidMash (Pty) Ltd ("LiquidMash", "we", "us", or "our"), a company registered in South Africa. We are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use MonitorPulse and visit our website at monitorpulse.io.

2. Responsible Party

LiquidMash (Pty) Ltd is the responsible party as defined under POPIA for the processing of your personal information.

3. Personal Information We Collect

We collect the following categories of personal information:

  • Account information: Your name and email address when you create an account.
  • Payment information: Billing details processed securely through Paystack. We do not store your full card details on our servers.
  • Technical data: IP address, browser type, device information, and operating system.
  • Usage data: Information about how you use MonitorPulse, including monitors created, alert configurations, and feature usage.
  • Communication data: Any correspondence you send to us via email or support channels.

4. Lawful Basis and Purpose of Processing

We process your personal information on the following lawful grounds under POPIA:

  • Consent: You provide consent when creating an account and agreeing to these terms.
  • Contractual necessity: Processing is necessary to provide the MonitorPulse service, including uptime monitoring, alerts, and status pages.
  • Legitimate interest: We process usage data to improve our service, ensure security, and prevent abuse.
  • Legal obligation: We may process data to comply with applicable laws and regulations.

Your personal information is used to: provide and maintain the MonitorPulse service; process payments via Paystack; send service-related notifications and alerts; respond to support requests; improve our platform and user experience; comply with legal obligations.

5. Your Rights Under POPIA

As a data subject under POPIA, you have the following rights:

  • Right of access: You may request confirmation of whether we hold your personal information and request access to it.
  • Right to correction: You may request that we correct or update inaccurate or incomplete personal information.
  • Right to deletion: You may request that we delete your personal information, subject to legal retention requirements.
  • Right to object: You may object to the processing of your personal information on reasonable grounds.
  • Right to lodge a complaint: You may lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

To exercise any of these rights, please contact us at support@liquidmash.io.

Information Regulator (South Africa): inforegulator.org.za

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

  • Account data: Retained for the duration of your account and up to 30 days after account deletion.
  • Monitoring data: Heartbeat and uptime records are retained for up to 365 days, depending on your plan.
  • Payment records: Retained for 5 years to comply with South African tax and financial regulations.
  • Server logs: Retained for up to 90 days for security and debugging purposes.

7. Security Measures

We implement appropriate technical and organisational measures to protect your personal information, including:

  • Encryption of data in transit using TLS/HTTPS.
  • Encrypted database storage on AWS RDS with automated backups.
  • Access controls and authentication for all administrative systems.
  • Regular security reviews and monitoring of our infrastructure.
  • Payment processing handled by PCI-DSS compliant Paystack — we never store full card details.

8. Third-Party Services

We use the following third-party services that may process your data:

  • Paystack: Payment processing (South Africa).
  • Amazon Web Services (AWS): Cloud infrastructure hosting (EU region).
  • Google Tag Manager: Analytics and marketing tag management.
  • Netlify: Landing page hosting.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of MonitorPulse after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data subject rights, please contact us: